Shipping & Returns

Shipping

Purchasers are not able to cancel an order once it has been shipped.

We can send your order anywhere in the world. All our items are warehouse packed for safe delivery. We use couriers that track all products delivered in Canada. This usually takes between 1 to 5 working days depending on the delivery service in the destination area. Tracking for international packages is available if the recipient chooses to pay for the service.

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days, we will contact you within that time to alert you to an anticipated delay.

Please check your delivery address carefully as we are not responsible for delivery to an incorrect address. You shall be responsible for the cost to resend a parcel that is returned because of an incorrect address supplied by you.

Returns

Individuals

Returns are not accepted due to a change of mind, so please choose carefully.

If the items in an order are received damaged or faulty, a return claim may be filed within 14 days from the date the order was received. Email details of your claim to our administrator.

The following options will then be made available:

• Replacement: If possible, a replacement will be sent, subject to availability.
• Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
• Refund: If a refund is required, it will be provided according to the original payment (i.e., if payment was made on a Visa card, the card will be credited. If the item was purchased by direct credit, the debited account shall be credited). No refund will be given for digital products once they have been downloaded.

Bookstores

Items purchased for instructional courses may be returned within one year from the invoice date.

Returns should be shipped to:
The Critical Thinking Consortium
4th Floor, 1580 West Broadway
Vancouver, BC V6J 5K8

A credit to be applied towards a future order will be issued for returned products in resalable condition, unless the bookstore expressly requests a refund. No credit or refund will be issued for products that are returned in damaged or non-resalable condition. The bookstore will be contacted about it.

TC² will not be responsible for return shipping costs unless it is the fault of the Consortium.

In the event that a bookstore receives products in damaged condition, the bookstore must advise our office. Replacement copies may be provided.